Outstanding customer service
extended to both our clients
and their customers
High Recovery Rates
Our recovery rates are typically double those of the national average, meaning you are twice as likely to see your outstanding debts received in full. Our clients consistently see recovery rates at 20-40% because we work with your customers to ensure they pay what they owe.
Debt collection relies on strong customer intake forms. As your partner, we work with you from the beginning to build customer intake forms that ensure a satisfactory end result.
Continued Education and Compliance
Our continuing education programs focus our staff to provide the most professional, ethical, and effective collection techniques possible. We guarantee compliance with all best-practices processes and data security standards through annual audits.
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“We have worked with The Cherrington Firm for many years with our collection accounts. They take great care of our patients and treat them like valued customers. We always get a live person on the phone when we call and their recovery rates have far exceeded our expectations. I would highly recommend them to any medical office looking for an effective collection company.”Jenna V.Utah Medial Office
“Our city has worked with The Cherrington Firm for many years-I have personally worked with them for over 8 years.They are consistently timely, kind, professional, and dedicated to their clients.They are easy to work with and they produce great results! We have enjoyed working with The Cherrington Firm and we have highly recommended them to other cities!”Chelsea G.Utah City
“The Cherrington Firm has great customer service. They are quick to respond to any question that you may have.”Joyce L.Utah City
“Working with The Cherrington Firm has been great. They are always available to answer all my questions and provide exceptional service. I would recommend them to anyone looking for collection services, they make it a breeze.”Chelsie G.Utah Retail Chain
“Our city highly recommends The Cherrington Firm. Their online system for uploading collection accounts is very user friendly. It is easy to enter customer account information and search customers previously uploaded. Cherrington Firm also keeps accurate notes on each account regarding their attempts to collect and we have access to the notes at any time.”Cheryl H.Utah City
“Cherrington’s employees are very friendly and easy to work with. If we ever have a question, they can research the information we need and get right back to us.”Michelle B.Utah Corporation
“Each month we receive a recovery statement listing the accounts that were sent to Cherrington Firm the previous month for collections. The statement also lists any accounts paid in full or have filed for bankruptcy. Cherrington’s recovery checks arrive monthly and are accompanied by a statement clearly outlining the payments received and the collection fee per account for that month.”Jeremy H.Utah Company
“The Cherrington Firm has been an excellent company to do business with and we are highly satisfied.”Cheryl H.Utah City
“Tammy was very kind and professional and easy to work with. Nobody loves having to use a debt collection service, but they made it simple and as painless as possible. Everyone I spoke with was very kind and straightforward. Just regular good people doing what can't be a fun job.”Alysha C.Customer
“Good company. They care about people, even though it's not always a fun job.”Will B.Customer
“I was afraid to call this place back today because of all the negative reviews, but my experience was extremely pleasant. They spoke to me very, very nicely. I had a city power bill overdue and the convenience fee was $6. Done and done. Kandy was extremely easy to work with and just so nice to me. It's as good as you can hope for from a collections agency.”C. N.Customer
“They were fair and reasonable in resolving my account and Candy was an absolute pleasure to work with!”Trevor L.Customer