Lacey is the President and owner of The Cherrington Firm, PLLC, located in Provo, Utah. She has nearly 30 years of business experience with most of that time in the debt collection industry, including owning and operating a collection agency with her family. Lacey still works closely with her family and is now an Attorney at Law representing clients with her debt collection law firm. She enjoys working with her clients and preserving their hard-earnedbusiness profits. Her favorite roles include first, working as a motivator and leader to her management team. Second, to build strong relationships with her clients. And third, to connect and meet new business leaders and mentors in her local communities.

She is an active representative of the Utah Association of Collectors working closely with their lobbyists to ensure the collection industry is represented in a favorable manner in both legislative and regulatory areas of change. She was the Utah’s Attorney State Chair for ACA International and is currently serving on the Board of Directors for the Utah Medical Management Association.

Lacey earned her Juris Doctorate Degree from the J. Reuben Clark Law School at Brigham Young University and her Bachelor of Science in Business Management from Utah Valley University. She is admitted to the Utah State Bar where she can practice in all Utah Courts and the Federal District Court for the District of Utah.

In her spare time, Lacey enjoys spending time with her three daughters and husband. As a family they spend much time boating, camping, hunting, fixing up their cabin and playing softball.

Sydney is the Executive Director of The Cherrington Firm and has been in the collection industry since 1999. She started in the industry as a collector hitting top numbers her very first year. She stayed in that role for 4 years and was named “Collector of the Year”for all of those years. Moving up, she then managed the collection floor becoming the Collection Manager for many years. She then worked in Client Relations, first taking customer service calls, handling problems, and then managing the Client Relations Team. She quickly took on the task of training the Sales Team while becoming the Sales Manager in 2008 and then earned her way to the position of COO of a successful collection agency.

Sydney went to Utah Valley State College pursuing a Business Management Degree, completed 2 years when she decided to change majors and go to Cosmetology School. Sydney finished and completed Cosmetology School and obtained a Cosmetology and Barbering license. She started working in a salon, worked her way up to management, and then later owned and operated her own successful salon in Utah County. Her clients still remember her as their favorite hair stylist of all time. Sydney finds her passion in people, hard work, and most of all having fun while doing it. After many years of owning her own successful salon. she decided to invest in her skills and her gift-of-gab in the debt collection industry and has been there ever since.

When not at work, Sydney enjoys being with her large Italian family and spending time with her two kids and wife. She loves to boat, camp and be out in her yard with her family.

Brett is the Director of IT at The Cherrington Firm. Brett is tasked with keeping our systems running smoothly and safely. He handles all the needs of our hardware, software, and network inside and outside our walls. He continually stays educated on the latest and greatest of all security-based systems to keep our client and customer information safe. Our clients have great piece of mind knowing that their information is secure. His favorite part about his position is figuring out and solving problems when the need arises. Brett enjoys his love for electronics in all he does at work and at home and is always tinkering around with some new electronic hobby.

When Brett is not working, he has some sort of do-it-yourself project going on at home. He loves to learn and is constantly reading up on anything new and upcoming in the tech and electronic industry. Brett and his wife, Lacey, enjoy spending time with her three daughters at their cabin and in the yard. As a family they spend much time boating, camping, hunting, fixing up their cabin and playing softball.

Jackie has been with The Cherrington Firm for 5 years. She has 14 years of experience in sales, leadership, management, learning and development, and coaching. While directing and supporting her team to perform their best day to day, she leads the collection team by managing the overall collections strategy and workflow. Jackie is focused on helping her team maximize collections and maintaining client satisfaction. Her day-to-day strategy is to stay people focused and people driven in the workplace to maintain a positive company culture. She enjoys keeping her team motivated and engaged while providing excellent service to our customers and clients.

Jackie attended the University of Utah on a full-ride athletic scholarship. She started all 4 years on the University of Utah’s softball program. Academically she earned her bachelor’s degree in Organizational Communications and Business. During her time at the University of Utah Jackie found her passions for motivating, leading and mentoring her peers. She then decided to take these passions and turn them into lifelong career choices.

Jackie enjoys spending time with her family and kids, hiking, spending time out on the water boating, and being outside enjoying the sunshine.

Shanna is the favorite of our clients as Client Specialist at The Cherrington Firm. Shanna has been in the collection industry since 1966. Along side her husband she started one of the first, yet most successful, collection agencies in Utah.

Shanna started in sales and business development for many years and has always worked in a position where taking care of clients was top priority. She is the saleswoman our clients love to see. She personally hand delivers most of our monthly statement checks and makes sure we are always visible to our clients. Her expertise in handling our clients is unsurpassed and she is greatly welcomed into our clients’ offices.

Shanna is the person everyone wants to see at conferences. She works side by side with the Sales Manager to oversee all expos, conventions, and trainings that need to be attended.

When not working Shanna spends time at her beautiful home with her husband of 50+ years. They have a large Italian family that lives very close, and they spend much time chasing grandkids to many sporting and school events. They love to hunt, camp and be outside or in the mountains together with their family.

Kathy is the voice of The Cherrington Firm when any client calls in. Kathy has worked in the collections industry since 2009. Working in customer service has always been a passion for Kathy. Working with people and helping others to reach their goals and lighten their load by making the process as easy as possible. While working with the clients she has also taken on other operational task and processes. She has also received employee of the year several times.

When not at work she enjoys being with her husband and two girls. She enjoys working in their garden and cooking family dinners together.

Elaina is the LitigationTeam Lead at The Cherrington Firm. Elaina has worked on the litigation side of debt collections industry since 2006. She started out as a legal office assistant and has worked her way up to her current position and oversees all litigation collectors and operations support team. She plays an important role assisting with client calls including preparing and arranging clients for trials. She coordinates with the court clerks to schedule the attorney for any and all hearings. She is great at maintaining our important relationships with process servers, constables, and all other outside litigation vendors. With her extreme attention to detail and “elephant” like memory she is a force to be reckoned with. She shares her vision of success with her team and helps guide them to success.

In her spare time Elaina enjoys spending time with her family, husband and granddaughters. In the summer they spend much time, boating, watching her teenage son play baseball, playing her own bit of softball, and also spends many winters-day snowmobiling at their cabin.

Melissa is the Human Resources and Finance Director at The Cherrington Firm. Melissa has been in the collection industry since 1998. She started as a collector and moved from different positions throughout the collection industry leading up to Operations Manager. She then worked her way up to the Finance and HR Manager. She has also worked in the litigation side, which was a great fit because it was pretty much the only position she had never worked in before. Melissa is knowledgeable in every department of the company, is well rounded and is a frequent go-to person for anything that needs her attention.

Melissa spends her off-work hours with her blended family. She has 4 of her own sons and was lucky to add 6 step children to her life. She now has 8 grandchildren. Melissa enjoys family BBQs, card games, camping and 4 wheeling