We’re Here To Help

Here are some frequently asked questions from our Customers:

Who is The Cherrington Firm?

The Cherrington Firm is a debt collection law firm.

Why is The Cherrington Firm contacting me?

When a creditor doesn’t receive payments for a certain amount of time, they may decide to send your account to a collection company, like The Cherrington Firm. Your account has been assigned to us by the original creditor to handle the collection process.

Is The Cherrington Firm a Scam?

No, The Cherrington Firm is a law firm. Specifically, we are a legitimate debt collection law firm. We are a registered corporation in the state of Utah and have been serving Utah creditors for many years. The Cherrington Firm is a member of ACA International, the Association Credit and Collection Professionals. Our employees are trained to be compliant with collection and privacy laws and policies. We strive to be courteous and helpful to customers who wish to work with us to resolve their outstanding debts.

I don’t recognize the debt as mine – now what?

There are several reasons this may be true. Sometimes creditors change their business names, as when there is a merger, for example. It is also possible that you know the medical provider by your doctor’s name, but the billing is under their corporate name or clinic name. In these cases, the debt is still legitimate. However, if you still believe the debt is not yours, please contact one of our representatives so that we can sort it out. Our collectors are here to help you.

I cannot afford to pay the debt, what can I do?

Contact us so that we can work together toward a solution. We can confirm with our client, for example, that all the appropriate medical insurance claims were filed on your behalf. Our representatives will work with you to create a repayment plan that is manageable for you and fair to the creditor client.

What if I ignore the debt? Will it go away?

If you owe money to a creditor, it is your responsibility to pay the debt. It is never a good idea to ignore a valid debt that has been placed with a professional debt collector. Doing so can potentially affect your credit and potentially incur additional fees and interest. Eligible debts that remain unpaid can result in the creditor having little choice than to take legal action. This may result in additional costs to you and possible wage garnishment. Work with the collector to learn of the various options we have made available to you to make your payments.

I just want to pay my account. Can I pay it online?

Yes, simply click below to make an online payment.

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I have medical insurance, why do I have to pay any medical bills?

Medical providers often file an insurance claim as a courtesy to the patient, however it is always the patient’s or guardian’s responsibility to follow-up with their insurance company if they believe that the insurance company didn’t pay or didn’t pay enough. This is true regardless of the insurance company (HMSA, HMA, Medicare, VA, etc.) You can always request an Explanation of Benefits (EOB) from your insurance company. An EOB is a statement that describes the benefits (payment of non-payment) from the insurance company based on the services you received, and the coverage allowed by your policy. Questions about the EOB should be addressed directly to your insurance company.

I have been served court documents by The Cherrington Firm, what should I do?

The best thing to do is to call The Cherrington Firm to discuss the matter. Our business hours are Monday –Friday 8am -5pm. Our phone number is 801-223-9988. A live representative will answer the phone and be able to answer your questions. You can also access a Self-Help Center provided by the Utah Courts at utcourts.gov/help.

My paycheck has been garnished by The Cherrington Firm. Why and what should I do?

Wage garnishments are awarded by and set by the Courts. The best thing to do is to call The Cherrington Firm to discuss the matter. Our business hours are Monday –Friday 8am -5pm. Our phone number is 801-223-9988. A live representative will answer the phone and be able to answer your questions. You can also access a Self-Help Center provided by the Utah Courts at utcourts.gov/help.

Can I get a copy of my bill?

You can send in a written request to: 746 E 1910 S, STE 3 Provo, UT 84606. Please include your name, account number if available, and your phone number. Or it’s as easy as calling us at 801-223-9988 and speak to your account manager.